SVP Support Services
Jamie is the SVP of Support Services at EDB. His teams represent Technical Support, RemoteDBA, CloudDBA, and BigAnimal Support. He brings over twenty-five years of experience in the industry with organizations ranging from startups to the F500 and G2000, all with the single focus of driving an excellent user experience.
Previous to EDB, Jamie’s most recent role was in leadership with Dell EMC, as an original member the EqualLogic acquisition; there, he was instrumental in development and delivery of a best-of-breed global Support program for Dell’s storage portfolio, as well as a key driver in UX/UI evolution for mass-scale Services tool for all of the Enterprise customer experience.
Senior Principal Support Engineer (lead developer on Lasso, LiveCompare, and OmniDB)
William is a Principal Support Engineer at EDB, mainly working with database replication clusters and related concepts and tools, such as BDR and TPAexec. He is also a lead developer on Lasso and LiveCompare and co-authored OmniDB.
He was a Support Engineer at 2ndQuadrant before the acquisition by EDB. Having worked with a number of tools, William contributed not only with code, but also with training, documentation and processes for the Technical Support Teams.
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